Sustainability is firmly rooted in the formation of Guaranty Trust Bank. As a leading financial services provider with an internal obligation to comply with international best practices, our bank has always ensured that its lending activities comply with international performance standards as well as applicable national economic, environmental and social regulations.
Replace this block by "Guaranty Trust Bank continues to build its internal capacity to manage the economic, social and environmental aspects of its operations, based on a comprehensive project sustainability policy. We conduct environmental and social due diligence on major credit applications, referencing the performance standards of reputable international financial institutions. This process provides a solid foundation on which we identify new opportunities to grow our business and gain a competitive advantage in the marketplace. These performance standards also ensure that our conduct positively influences our customers and other stakeholders.
As our company's strategic aspirations develop, we remain proud to be African with a global perspective. We are committed to creating long-term value for all our stakeholders by measuring not only the impact of our activities on the economies and communities where we operate, but also the external environmental outcomes of the transactions financed by our Bank. We will partner with our customers, regulators and communities to analyze our individual and collective economic, environmental and social risks to avoid or reduce negative impacts.
Guaranty Trust Bank will continue to be transparent in its conduct and operations, learning and improving along our sustainability journey. As we set ambitious goals for our bank over the next several years, we are committed to measuring our success through the lens of sustainability.
Our sustainability priorities are the result of a variety of expectations on our part and those of our stakeholders. They include:
Our Code of Corporate Governance represents the core values on which the Bank was founded and is designed to ensure the accountability of the Board of Directors and Management to our stakeholders.
In our view, good corporate governance is more than adhering to the rules and policies of regulators, it is about going the extra mile to create excellent value for our stakeholders by using the best possible principles in a sustainable and lasting system.
Our employment practices are based on the following:
Our bank will continue to operate and develop its procedures, training, programs, management practices and policies that will improve the environment and working conditions of its employees.
Guaranty Trust Bank is a service-oriented organization. The desire to meet and exceed customer expectations is at the heart of our operations. Our employees are continually updated on best practices in service delivery and issue management. Several initiatives such as the online banking rating service that consistently raises the bar for customer service and a digital messaging service line for customers who are not satisfied with any of our services have been launched to ensure prompt and exceptional service delivery.
As an organization, we work hard to ensure that our customers are educated and informed about our
informed about our products and services. Customer education is done through various channels,
including emails, flyers, newspaper publications as well as the use of social media tools.
Guaranty Trust Bank is committed to complying with the provisions of all relevant anti-money laundering and anti-terrorism regulations. We will:
Our Bank is also committed to a work environment that encourages all employees to voluntarily provide information in accordance with the requirements of the AML/CFT Framework, while ensuring the protection of their identity where necessary.
Guaranty Trust Bank understands the duty and responsibility to respect, protect and defend the rights of its employees and stakeholders. Our bank takes these obligations seriously and has taken steps to incorporate the following into our operations and business relationships:
Intrinsically, our CSR aims to improve the quality of life and promote environmental sustainability in our host communities. Specifically, our programs are designed to